Privacy Policy

We ensure the privacy, trust and confidence of any visitors to our website will be kept in line with the information detailed below.

In particular, we want you to know that Cara-Lou Designs is NOT in the business of selling, renting or trading your personal information with other companies. We just don’t do that sort of thing. But if you’re wary, as you have every right, in the Privacy Policy we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions on when and why we may share it with others and how we keep it secure.

Cara-Lou Designs

Types of Data we Collect
Website Cookies:

caraloudesigns.co.uk uses cookies to collect information. This includes information about browsing and purchasing behaviour by people who access our website, their viewed pages, products purchased and the customer journey around our site. Detailed information is in our Cookie Policy.

 

Google Analytics

When someone visits Cara-Lou Designs a third-party service called Google Analytics is used to collect standard internet information and details a visitors behaviour patterns, eg where you click from, how long you spend on our website, etc.
It’s used to find out the number of visitors to different parts of the website. We process this information in a way which identifies no one. Google do NOT find out the identities of those visiting our website.

Mailing Lists

As part of the registration process for the newsletter, the personal information collected is:

  • Your email address, this is the one piece of information needed to add you to the email list.
  • Name: This allows us to use your name, however, if you don’t want to give this information for sign up, that’s fine too.
  • Check Box: Confirms you want to receive the correspondence.

The information is to:

  • Tell you about stuff you’ve asked us to tell you about;
  • Send you updates
  • Invite you in on sales and coupons
  • Remind you of things
  • Contact you if we need to get or give more information;
  • Check our records are right
  • And to check every now and again you’re happy and satisfied.
  • We don’t rent or trade email lists with other organisations and businesses.

 

The third-party company we use for sending emails is MailChimp.
This platform allows us to gather statistics on email activity, such as how many subscribers open their email and how many clicks or purchases come from that email using industry standard technology to help us understand and improve the newsletter. For more information, please see MailChimp’s privacy notice.
You can unsubscribe to general mailings any time by clicking the unsubscribe link at the bottom of our emails. Or by emailing us, with the subject “UNSUBSCRIBE” and we’ll get a member of the team to action this request within 14 days.

Purchase and Account Data:

Here is a look at the Purchase and Account Data we use and how long it’s kept for before it’s automatically deleted:

  • Active Accounts – we keep This data ongoing.
  • Inactive Accounts – After 13 months of inactivity, the account deletes. Inactivity refers to orders placed or logging in to your account.
  • Pending Orders – These are abandoned orders and/or unpaid by our customers, these expire after 13 months.
  • Failed Orders – These are orders which have failed and are unpaid, these expire after 13 months.
  • Cancelled Orders – Cancelled by us or the customer and are unpaid, these expire after 13 months,
  • Completed Orders – Successfully completed orders will stay on file for 24 months.

Once the above have deleted the completed orders will stay on file as guest orders. This is because we need to keep this information for account/tax purposes.
If you ask to have your data removed these will stay, however, the details will become anonymous.

How we protect your information

We adopt data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Third Parties

Aside from the above (Google Analytics and MailChimp) the other third parties we will pass your personal information on to, or whom can get access to your personal information are:

  • PayPal or SumUp for payments (You pass this information on by paying for your item)
  • The delivery company for delivering your item. (Passed on information)
  • Website Wonder Woman for helping us to build and upkeep our website. (Her Privacy Policy is available here.)
Access To Your Personal Information

You can view, amend, or delete the personal information we hold. You can ask to view your data using the Access My Data Page or Email your amend or delete request to us here.

Changes to this Privacy Policy

Occasionally we may have to change this privacy policy and will do so as needed. It is your responsibility to keep up to date with any changes made, however, to make this easier we will include the date of the last update below.

Contacting us

If you have questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Cara-Lou Designs
www.caraloudesigns.co.uk
(T) +447470304537
(E) hello@caraloudesigns.co.uk

Last Updated 29th January 2020